Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges for orders from our Online Shop vary based on the destination, weight, and size of your items. We aim to keep shipping costs as affordable as possible while ensuring safe, timely delivery. During checkout, shipping options and costs will be displayed based on your location and chosen delivery speed. For larger or bulk orders, additional charges may apply. We also offer free or discounted shipping promotions on select products or orders above a certain amount. If you have specific questions about delivery charges, feel free to contact our customer service team for assistance.
How long will delivery take?
Delivery times vary based on your location and chosen shipping method. Typically, orders are processed within 1-2 business days, and delivery can take 9-10 business days for standard shipping. Expedited options are available for faster delivery. You’ll receive tracking information to monitor your order's progress
What exactly happens after ordering?
After placing your order, you'll receive a confirmation email with your order details. Our team will then process and prepare your items for shipping, typically within 1-2 business days. Once shipped, you’ll receive a tracking number to monitor your delivery. We're here for any questions along the way
Where can I view my sales receipt?
You can view your sales receipt in your account dashboard. Simply log in, go to 'Order History,' and select the specific order to view or download your receipt. A copy of your sales receipt is also sent to your registered email immediately after purchase for easy reference
How do I add a gift receipt to an order?
To add a gift receipt to your order, simply select the ‘Add Gift Receipt’ option at checkout. This will ensure the receipt excludes any pricing information, making it perfect for gifting. If you need additional assistance, feel free to contact our customer support team.
Payment Information
Can the country receiving the shipment be different than the country of purchase?
Yes, you can have your order shipped to a different country than the one where the purchase was made. During checkout, simply enter the recipient’s address, and we will process the shipment accordingly. Please note that additional shipping charges or customs fees may apply depending on the destination.
Will I receive the same product that I see in the picture?
While we make every effort to ensure that the product you receive closely matches the image on our website, slight variations may occur due to the nature of custom and handmade items. Colors, sizes, and textures may vary slightly depending on your monitor settings or the materials used. Rest assured, we strive for the highest quality in every product.
Will you restock items indicated as “out of stock?”
Items marked as ‘out of stock’ may be restocked, but availability depends on the product and supplier. If you'd like to be notified when an item becomes available again, you can sign up for restock alerts on the product page. For specific inquiries, feel free to contact our customer service team.
Orders
Delivery charges for orders from the Online Shop?
Delivery charges for orders from our Online Shop depend on the shipping method, destination, and the size/weight of your items. Shipping costs will be calculated at checkout, and you will see the exact charge before completing your purchase. We also offer promotions with free or discounted shipping on qualifying orders.
How long will delivery take?
Delivery time varies depending on your location and the shipping method chosen. Standard shipping typically takes 9-10 business days, while expedited options may deliver in 6-8 business days. You will be provided with an estimated delivery date and tracking information once your order has been shipped.
What exactly happens after ordering?
After you place your order, you will receive a confirmation email with your order details. Our team will then process your order, typically within 1-2 business days. Once your items are shipped, you’ll receive tracking information to follow your package’s progress. If you have any questions along the way, feel free to contact our customer support team.
How long does the delivery take and how much does it cost?
Delivery time and cost depend on your location and the shipping method selected. Standard shipping typically takes 9-10 business days, while expedited options may offer faster delivery. Shipping costs are calculated at checkout based on the weight of your order and destination. You’ll be able to review both the delivery time and charges before confirming your order.
Which browser is best to use the site?
For the best experience on our site, we recommend using the latest versions of Google Chrome, Mozilla Firefox, or Microsoft Edge. These browsers ensure optimal performance, security, and compatibility with all site features. For the smoothest browsing experience, make sure your browser is up-to-date.
How do I subscribe to the newsletter?
To subscribe to our newsletter, simply enter your email address in the subscription box located at the bottom of our website or during checkout. You'll receive updates on new products, exclusive offers, and special promotions directly to your inbox. You can unsubscribe at any time through the link in our emails.
